Terms and Conditions

IDENTITY OF THE HOLDER
These Terms of Use (the “terms of use”) govern the access and use of the website hosted under the domain name www.parafina.eco (the “website”) and under any of the subdomains or web pages dependent on it, as well as the contents and services that the owner of the website makes available to its users (the “users”) and establish together with the privacy policy and cookies policy concerning the management of personal data of users, the terms and conditions under which the website is governed.

In compliance with the provisions of Article 10 of Law 34/2002 of 11 July, Services of the Information Society and Electronic Commerce and Article 4.4 of Law 56/2007, of 28 December, of Measures of Impulse of the Society of the Information concerning the duty of information of the service providers the following data are reflected: Parafina Trademark S. L is a company of spanish nationality domiciled in Calle de Canillas, 2, 28002 Madrid, with C.I.F. B86879384 (in forward “Parafina Trademark”) and registered in the Mercantile Registry of Madrid in Volume 32.041, Folio 10, Sheet number M-576589, is owner and administrator of the domain name www. parafina.eco (in forward the “website”). To contact Parafina Trademark, you can do so through the following email: aloha@parafina.eco

USER ACCEPTANCE
By accessing and browsing through this website, the user recognizes read and understand the present legal notice and the terms of use as well as our privacy policy and cookies policy and expressly accept the application of the same to the use you make of the website during browsing. Access to and use of the products and services offered on the website is prohibited for users under eighteen years. Therefore, by accepting these terms of use, the user recognizes to be a person with enough capacity to acquire the obligations arising from their actions and that they have read, understand and accept the contents.

PURPOSE OF THE CONTRACT
These conditions of use make up the entire contract through which the conditions of purchase of the products made available to the users by Parafina Trademark on the website (the “products”) are regulated.

BUYING PRODUCTS

To purchase products, the user must follow the purchase procedure established on the website, read and accept these terms of use and privacy policy and select “Finish and Pay” (the “order”). Parafina Trademark will then send an email to the user confirming that the order has been accepted (the “order confirmation”). The contract between the user and Parafina Trademark will finally be formalized once Parafina Trademark sends the consignment confirmation to the user. Only those products indicated in the orders shall be subject to the contract.

Product availability

All orders are subject to product availability. If once the order confirmation has been sent, Parafina Trademark could not dispose of the product requested by any circumstance, it will contact the user as soon as possible by communicating to him such fact. In this case, Parafina Trademark may: (i) offer the user a product of characteristics and specifications like the one originally requested, if they are in accordance with the user’s needs; and/or (ii) offer the user the requested refund without effect, the amount paid for it, within 30 working days.

Refusal to process an order

Although Parafina Trademark will do everything possible to always process all orders, there may be exceptional circumstances that require you to refuse the processing of any order after sending the order confirmation, so Parafina Trademark reserves the right to do so at any time, in its sole discretion. Parafina Trademark reserves the right to remove any product from the website at any time and to remove or modify any material or content thereof, not being liable to the user or to any third party for the fact of removing any product of the website, regardless of whether the product has been sold or not.

Product warranty

All Products contained on the website are original to Parafina Trademark. All of them have a guarantee of 2 years according to the criteria and conditions described in the Royal Legislative Decree, 1/2007, of 16 November, by which approves the consolidated text of the General Law for the Defense of the Consumers and Users. The products shall be deemed to conform to the conditions of use provided that they comply with all the following requirements: (i) conform to the description made by Parafina Trademark and possess the qualities of the product that Parafina Trademark has submitted to User in the form of a sample or model (ii) are suitable for the uses ordinarily intended for products of the same type (iii) are suitable for any special use required by the user when he has made it known to Parafina Trademark, if Parafina Trademark has admitted that the product is suitable for such use (iv) present the standard quality and performance of a product of the same type as the user may expect, considering the nature of the product.

If the product does not meet the established specifications, Parafina Trademark will refund the purchase price or send the same or similar product depending on the circumstances of each case. Parafina Trademark is not responsible for damage to products that may result from misuse of the product, as well as acts or omissions of the user that do not conform to the specifications of each product or the damages caused by third parties that are not linked to Parafina Trademark. Parafina Trademark puts the utmost care in the realization of the presentation and description of the products. However, the photographs of the products are presented in for illustrative. To know the precise characteristics of each product, you must check the corresponding descriptive data that accompanies each product.

Delivery of the product

Once the shipment confirmation has been sent, the products will be delivered at the address indicated by the user when ordering within the established period for each country/region (see Shipping and Returns).

Parafina Trademark assumes no responsibility when the delivery of the product is not made because of the data provided by the user is false, inaccurate or incomplete or when the delivery cannot be carried out for reasons beyond the shipping company, assigned for this purpose, as is the absence of the user or the withholding of the product in customs. Delivery times are approximate, although Parafina Trademark tries to adjust to them.

Price and payment of the products

The prices applicable to each product will be those published on the website on the date the user makes the order. Although Parafina Trademark tries to ensure that all prices on the website are correct, errors may occur. If Parafina Trademark discovers an error in the price of the products that a user has requested, Parafina Trademark will inform you as soon as possible and will give you the option to reconfirm the order at the correct price or cancel it.

If Parafina Trademark fails to contact the user, the order will be deemed cancelled and the user will be refunded in full for the amounts it would have paid. Parafina Trademark will not be obliged to supply the user with any product at the wrong lower price (even though order confirmation has been sent) if the error in the price is obvious and unequivocal and it could have been reasonably recognized by the user as the wrong price. Prices can change at any time. However, the possible changes will not affect the products with respect to which Parafina Trademark has already sent the order confirmation.

User may make payment by credit or debit cards Visa, MasterCard, American Express, Google Pay or Apple Pay. To minimize the risk of unauthorized access, the user’s credit card data will be encoded. Whether the form of payment is made by credit or debit card or through PayPal, the charge will be made at the time when Parafina Trademark sends the shipment confirmation to the user. The type of VAT applicable shall be the one legally in force at any time depending on the product in question.
RETURNS AND CHANGES OF PRODUCTS
Withdrawal right is in accordance with the applicable law, in the event that the user is hiring as a consumer, he may withdraw from the contract (except in the cases established by the legislation) and return or change freely the products delivered at any time within 30 working days of the date of delivery (the “withdrawal period”).The shipping cost is paid by the buyer, with the shipping method of your choice. The package must come complete and in good condition. The package must include the order number in a visible place. The shipping address of our warehouse is: Calle Canillas, 2, Local, 28002, Madrid-Spain. Once the relevant inspection of the returned product has been carried out and, in the event, that the user does not decide to make a change, Parafina Trademark will refund the user the amount of the product (except shipping costs). If you choose to change the product for another of the same amount of our catalogue, this operation will not be charged to the user.

After the withdrawal period, no changes or returns of products will be accepted. Changes will only be accepted for products that may have been defective in accordance with the provisions of paragraph below. Return or replacement is possible if the user considers that the product is not conforms to the specifications established for this product. You must contact Parafina Trademark immediately through an email to the contact address aloha@parafina.eco facilitating the product data, as well as reporting the defect you have and whether you opt for the return or replacement for an identical product. To proceed with the substitution of the product, the user must contact Parafina Trademark through an email to the contact address aloha@parafina.eco, providing the product data, as well as reporting the defect and the web order number.

REGISTRATION AND ACCESS TO THE WEBSITE
To navigate through the website, the user will not be required to register or to facilitate any personal data to Parafina Trademark. However, to access some services offered by the website, such as requesting information or make a query, or make a purchase, the user must register through the form available for such purposes on the website, including a series of personal data. In any case, in each form the user must accept a privacy clause stating the data personnel to provide for the service, as well as the purpose of the specific for which the user data is collected. Parafina Trademark adopts the technical and organizational measures necessary to ensure the protection of personal data and prevent alteration, loss, treatment and/or unauthorized access, considering the state of the art, the nature of the stored data and the risks to which they are exposed, all as established in the legislation on the protection of personal data and, in special, in the Organic Law 3/2018, of 5 December, on Data Protection and guarantee of Digital Rights (“LOPD”), as well as in any other standards.

CORRECT USE OF THE WEBSITE
Users undertake to use the website, the content and services of in accordance with applicable law, this disclaimer and terms of use, good faith and public order. In the same way, users are obliged not to use the website, its contents or the services provided through it for purposes or illicit effects or contrary to the content of this legal notice and terms of use, detrimental to the interests or rights of third parties, or which in any way may harm, disable, make inaccessible or deteriorate the website, its contents or its services or prevent a normal enjoyment of the same by other users. Users are also expressly undertake not to destroy, alter, disable, or otherwise damaging data, programs, electronic documents, works or any other content of the website, including the source codes thereof. The user agrees not to hindering the access of other users through the massive consumption of resources through which Parafina Trademark provides the service, as well as to carry out actions that damage, interrupt or cause errors in such systems or services.

PRIVACY POLICY AND COOKIES
In compliance with the provisions of the LOPD, Parafina Trademark informs the users of the website of the existence of automated and non-automated files of character data personnel enrolled in the Spanish Data Protection Agency under their responsibility, with the purpose of the maintenance, management and control of the data of its users collected through the website.

INTELLECTUAL AND INDUSTRIAL PROPERTY
The user must respect the intellectual and industrial property rights of the contents that are included on the website. All the contents of the website, unless otherwise indicated, or are the exclusive property of Parafina Trademark or such company is its legitimate licensee, such as, without limitation, graphic design, source code, logos, texts, graphics, illustrations, photographs, and other items that appear on the website. Likewise, all trade names, trademarks or distinctive signs of any kind contained on the website are protected by applicable law. Parafina Trademark does not grant any kind of license or authorization for personal use to users on its intellectual and industrial property rights or on any other right related to its website and the services offered therein. Therefore, users recognize that, where appropriate, the production, distribution, transformation and, in general, any other form of exploitation, by any procedure, of all or part of the contents of this website constitutes an infringement of the intellectual and/or industrial property rights of Parafina Trademark or the holder of the same. If the user detects the violation of any standard legal or proprietary or third party rights on the website, we request your cooperation, and we give the option to denounce such infringements by sending an email to the following address: aloha@parafina.eco

We are committed to producing quality products with a fine regard for detail. To ensure the integrity of Parafina Co. products, we have implemented strict quality control standards and have partnered with trusted distributors and retailers around the world. This established relationship with authorized retailers ensures that our customers receive exceptional service and quality products, along with a Parafina’s leading warranty service.

Parafina’s success has made it a target of counterfeiters and unauthorized retailers selling inferior products to unsuspecting customers. When Parafina-branded products or look-alikes are purchased from unauthorized retailers, we cannot guarantee the quality or authenticity of the products, making them ineligible for Parafina’s warranty protection. Therefore, warranty claims must be accompanied by acceptable proof of purchase from an authorized Parafina retailer.

Unfortunately, we regularly hear from customers who accidentally purchased counterfeit products online.  We encourage customers to avoid purchasing Parafina Co. products from unauthorized retail channels such as flea markets, discount websites and third-party marketplaces. Aside from the risk of receiving inferior products (or no products at all), personal information and credit card details may be vulnerable to theft or fraud, and proceeds from these purchases may be utilized to fund illegal activities. If you suspect that a company or individual is advertising or selling counterfeit or unauthorized Parafina Co. products, please contact us at aloha@parafina.eco

INTERNATIONAL USE AND LANGUAGE
The use of the website by users in a country other than Spain will be made under the responsibility of these. Only the user is responsible for complying with the laws of the countries from which he accesses the website. The user declares to know and accept that these conditions are subject to the spanish legislation.

CHANGING THE TERMS OF USE
We reserve the right to modify, at any time and to our exclusive discretion, the terms of this disclaimer and terms of use. When this happened, a notice will be included on the website that indicate and inform users that change have been made.

NULLITY AND INEFFECTIVENESS OF THE CLAUSES
If any clause in this legal notice and terms of use is declared wholly or partly null or void, such nullity or ineffectiveness will only affect to that provision or to the part thereof which is null or ineffective, subsisting on the present general conditions in everything else, considering such a total disposition or partially by not included.

APPLICABLE LAW AND JURISDICTION
The relationship between Parafina Trademark and the user will be governed by the spanish regulations in force and any controversy will be submitted to the courts and tribunals of Madrid. Parafina Trademark will pursue the breach of these terms of use, as well as any misuse of the website by exercising all civil and criminal actions that may correspond and assist you in law. In compliance with the provisions of Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on the alternative resolution of consumer disputes and regulation 524/2013 of Parliament and of the Council of 21 May 2013 , on online litigation resolution on consumer matters, we make it known to all users that they will be able to carry out their consumer claims through the online conflict resolution platform which they can access through of the following link http://ec.europa.eu/consumers/odr/

LINKS TO THIRD PARTIES
Parafina Trademark assumes no liability whatsoever arising from the links that enable, through the website, access to the user to benefits and services offered by third parties, if they are alien to the website. Therefore, Parafina Trademark is not responsible for the information contained therein or any effects that may derive from such information. If any user or third party observes that such links may be contrary to law, morality or public order, he/she must inform Parafina Trademark via email: aloha@parafina.eco

CONTACT AND WRITTEN COMMUNICATIONS

The applicable regulations require that some information or communications that Parafina Trademark sends to the user is in writing. By accepting these terms of use, the user accepts that most of the Parafina Trademark communications are electronic. Parafina Trademark will contact the user via email or by hanging alerts on the website. The user agrees to use this electronic communication medium and recognizes that any notification, information and other communications that Parafina Trademark sends electronically comply with the legal requirements of being in writing. For any queries or incidents, complaints or complaints related to the services offered, the user can contact Parafina Trademark by sending an email to the following address aloha@parafina.eco

Join the Parafina Club

Sing up to the Parafina Club Newsletter for 10% off your first order, plus at first look ar new products, special deals, early access to sales, events and more!

Scroll to Top