PURCHASE OF PRODUCTS
To purchase products, the user must follow the purchasing procedure set out on the website, read and accept these terms of use and privacy policy and select “Complete and Pay” (the “order”). Parafina Trademark will send an email to the user confirming that the order has been accepted (the “order confirmation”). The contract between the user and Parafina Trademark will be finally formalized once Parafina Trademark sends the shipping confirmation to the user. Only the products indicated in the orders will be subject to the contract.
Product availability
All orders are subject to product availability. If, once the order confirmation has been sent, Parafina Trademark is unable to offer the requested product, it will contact the user as soon as possible to inform them of this fact. In this case, Parafina Trademark may: (i) offer the user a product with characteristics and specifications such as the one originally requested, if they are in accordance with the user's needs; and/or (ii) offer the user a refund of the product originally requested.
Refusal to process an order
Although Parafina Trademark will make every effort to always process all orders, there may be exceptional circumstances which require it to decline to process any order after sending the order confirmation and Parafina Trademark reserves the right to do so at any time, at its sole discretion. Parafina Trademark reserves the right to remove any product from the website at any time and to remove or modify any material or content on the website and shall not be liable to you or any third party for removing any product from the website, regardless of whether the product has been sold or not.
Product warranty
All products contained on the website are original Parafina Trademark products. All of them have a 2-year guarantee according to the criteria and conditions described in Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users. Products will be considered to comply with the conditions of use provided that they meet the following requirements: (i) they conform to the description made by Parafina Trademark and possess the qualities of the product that Parafina Trademark has presented to the user in the form of a sample or model (ii) they are suitable for ordinary uses intended for products of the same type (iii) they are suitable for any special use required by the user when this has been made known to Parafina Trademark, if Parafina Trademark has admitted that the product is suitable for such use (iv) they present the standard quality and performance of a product of the same type that the user can expect, considering the nature of the product.
If the product does not conform to the stated specifications, Parafina Trademark will refund the purchase price or an identical or similar product will be sent depending on the circumstances of each case. Parafina Trademark is not responsible for damage to products that may result from misuse of the product, as well as acts or omissions of the user that do not conform to the specifications of each product or damage caused by third parties not linked to Parafina Trademark. Parafina Trademark takes the utmost care in carrying out the presentation and description of the products. However, the photographs of the products are presented for illustrative purposes. To know the precise characteristics of each product, you should check the corresponding descriptive data that accompanies each product.
If the product is defective, we will replace it with a new one free of charge. If the product is no longer available, we will exchange it for a similar one. Product warranty exclusions:
- Damage caused deliberately or through carelessness.
- Improper or careless use.
- Damage resulting from normal use and wear.
- Damage due to failure to follow the care and cleaning policy.
- Substantial modifications to the product. (Change of lenses, temples, frame tinting...)
Total claim limit per guarantee: 2
Product delivery
Once the shipping confirmation has been sent, the products will be delivered to the address indicated by the user when placing the order within the period established for each country/region (see shipping and returns).
Parafina Trademark assumes no liability when the delivery of the product is not carried out due to the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be carried out for reasons beyond the control of the shipping company, assigned for this purpose, such as the absence of the user or the retention of the product in customs. Delivery times are approximate, although Parafina Trademark tries to adapt to them.
Price and payment of products
The prices applicable to each product will be those published on the website on the date on which the user places the order. Although Parafina Trademark tries to ensure that all prices on the website are correct, errors may occur. If Parafina Trademark discovers an error in the price of the products that a user has ordered, Parafina Trademark will inform the user as soon as possible and give the user the option of reconfirming the order at the correct price or cancelling it.
If Parafina Trademark does not contact the user, the order will be deemed cancelled and the user will be fully refunded for any amounts paid. Parafina Trademark shall not be obliged to supply the user with any product at the incorrect lower price (even though the order confirmation has been sent) if the pricing error is obvious and unequivocal and could have reasonably been recognised by the user as the incorrect price. Prices may change at any time. However, any changes will not affect products for which Parafina Trademark has already sent the order confirmation.
The user can make the payment with Visa, MasterCard, American Express, Google Pay or Apple Pay credit or debit cards. To minimize the risk of unauthorized access, the user's credit card data will be encrypted. Whether the payment method is by credit or debit card or via PayPal, the charge will be made at the time Parafina Trademark sends the shipping confirmation to the user. The applicable VAT rate will be the one legally in force at any given time according to the product in question.
REPAIR SERVICE
At Parafina, we offer a repair service for products purchased under different conditions:
- If the warranty right can still be exercised, the customer must send the product to our warehouse at their own expense. Once we have received it, we will assess whether repair is possible and carry it out free of charge. If it is not possible to repair the product, we will replace it with a new one that we will send to the customer after notification of the appropriate resolution.
- If the warranty right has expired, the customer can send us the product and once we have received it, we will proceed to prepare a repair estimate that must be paid through the payment method agreed between both parties.
RETURNS AND EXCHANGES OF PRODUCTS
The right of withdrawal is in accordance with applicable law, in the event that the user is contracting as a consumer, he/she may withdraw from the contract (except in cases established by law) and freely return or exchange the products delivered at any time within 30 business days from the date of delivery (the "withdrawal period"). The buyer pays the shipping costs, with the shipping method of his/her choice. The package must come complete and in good condition. The package must include the order number in a visible place. The shipping address of our warehouse is: Calle Canillas, 2, Local, 28002, Madrid-Spain. Once the corresponding inspection of the returned product has been carried out and, in the event that the user does not decide to make an exchange, Parafina Trademark will refund the user the amount of the product and the initial shipping costs. If you choose to exchange the product for another of the same quantity from our catalog, this operation will not be charged to the user.
After the withdrawal period, no exchanges or returns of products will be accepted. Exchanges will only be accepted for products that may have been defective. Return or replacement is possible if the user considers that the product does not meet the established specifications. You must contact Parafina Trademark immediately via email at the contact address aloha@parafina.eco to provide the product details, as well as report the defect it has and whether you opt for the return or replacement of an identical product. |
