Shipping and Returns - Parafina

shipping policy

COUNTRY DELIVERY CHARGES SERVICE PROVIDER DELIVERY TIME
Spain*, Portugal 3€ on orders less than 30€ Sending 24-48 working hours
Hungary, Lithuania, Austria, Slovenia, Croatia, Netherlands, Luxembourg, Denmark, Greece, Italy, Latvia, Czech Republic, Poland, France, Estonia, Belgium, Germany, Romania, Finland, Ireland,  Slovakia, Sweden 9€ on orders less than 50€ UPS 2-7 working days
South Africa, New Zealand, Argentina, Chile, Gibraltar, Iceland, Turkey, Bulgaria, Malta, South Korea, Hong Kong, Israel, Japan, Singapore, Norway, Australia, United Kingdom, USA 19€ on orders less than 50€ UPS 2-7 working days
USA 19€ UPS 2-7 working days

*We do not ship to the Canary Islands, Ceuta and Melilla.

PARAFINA is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. PARAFINA will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

PARAFINA reserves the right to abandon the package (s) and will not be responsible for any refund if the package arrives in the customer’s country and the customer refuses to accept the package and/or delivery is not possible in the indicated data.

exchanges and returns

To make your exchange or return, you have a period of 30 working days since you received your order. Shipping costs are paid by the buyer, with the shipping method of your choice. The package must arrive complete and in good condition. The package must include the order number in a visible place. The shipping address of our warehouse is: Calle de Canillas, 2, Local, 28002, Madrid-Spain. Once the package is received, we will proceed to refund the amount of the products and the initial shipping cost. If the required action is to change the product, the new product requested must be indicated on the package, together with the order number, which will be sent once the package arrives at our warehouse.