Repair Service

Parafina offers a repair service for products purchased under different conditions:

– If it is still possible to exercise the right of guarantee, the customer must send the product to our warehouse, at his own expense. Once we have received it, we will assess whether it is possible to repair the product and we will do so free of charge. If it is not possible to repair the product, we will replace it with a new one, which we will send to the customer after notification of the appropriate decision. Go to FAQ to get info about the warranties.

– If the warranty claim has expired, the customer can send us the product and once we have received it, we will prepare a repair estimate to be paid through the payment method agreed between both parties.